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General information

Viola Brun ApS
Adelgade 64, 3 tv.
1304 Copenhagen
Denmark

VAT: 37 69 30 30
Mail: shop@violabrun.com
Telephone: +45 42 90 64 79

Payment

Viola Brun accepts payment with Visa, MasterCard or Paypal. The amount is not charged on your account until the items are shipped. We don’t charge any fees for handling the payment.

We only use approved payment gateways which encrypt all of your payment information with SSL (Secure Socket Layer) protocol.

Delivery

We deliver in all of EU and the rest of the world.

Delivery in all of EU in 2-3 weekdays.
Delivery to rest of the world in 3-4 weekdays.

Prices

We have a flat rate shipping cost which is 5€ in all of EU. We offer free shipping on orders above 150€.

Right to complain

When you shop at violabrun.com you always have 24 months right to complain under the Danish Sale of Good Act. Your complaint must be submitted within a reasonable length of time after discovering the defect/fault. A complaint submitted within 2 months is always considered timely. If you wish to complain about your product, please send/return it to the address below and include a brief description of the complaint.

Viola Brun ApS
Nattergaleve 6, 1. floor
2400 Copenhagen
Denmark

Refund

If a refund is agreed upon, the amount will be refunded to the payment card in which were used to complete the order.

Returns

You always have 14 days right to withdraw from the purchase. The withdrawal period will expire after 14 days from the day you receive your order. You have to inform us by email on shop@violabrun.com that you want to use your right of return. You have to pay for the return yourself. Provided that the poster is in the same condition as new and we are able to sell it again we will return your money to your bank account the same day we receive the poster from you.

Privacy policy

No personal information registered with Viola Brun is at any time transferred, sold or made available to third parties.

Personal data policy

When you shop at violabrun.com you need to provide information to enable us to process your order. You will be asked to provide:

  • Name
  • Telephone number
  • Email address
  • Payment card information
  • Delivery address

We use SSL (secure socket layer) when we transfer data. For security reasons, we do not store your payment information in our database.

What we use your personal data for

Processing your order. We use your data to draw the purchase amount from your card, to send you an order confirmation, to send you an email to notify you that the product has been sent and to complete the delivery.

Customer service/complaints. If you have a complaint or request redelivery, we need your contact information to register your request and to solve the problem or carry out a redelivery.

Marketing. We use your data to send you newsletters by email, but only if you have given your consent to receiving the newsletters.

Who gets access to your data

To carry out the delivery, we provide your name, address and telephone number to our couriers.

In addition, we use third parties to store and process data (our web provider) to process your order and comply with the law. These process information solely on our behalf and may not use it for your own purposes.

You are always entitled to request information about what data we have registered about you and to object to the registration. If the data is incomplete, irrelevant or wrong, you have the right to have them altered or deleted. These rights are defined in the Danish Act on Processing of Personal Data. Please send requests pertaining to this to: shop@violabrun.com.

Under the Danish Bookkeeping Act, however, we are legally required to store your purchasing information for five years.

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